Earth Station Antenna, Satellite Antenna Manufacturer - Newstar Antenna
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FAQ

The antennas are certified by any satellites like Intelsat/Eutelsat?

Our antennas conforms to or exceed the standards of Intelsat/Eutelsat. Some of antennas certified by Chinsatcom, some models that certified by Eutelsat in customers’ site. Shannxi Newstar can assist customers to do the certification work as per the specific requirement. 

How to choose a suitable satellite antenna product?

Our sales are trained with rich telecommunication resources, they can guide you to choose suitable telecommunication product based on your practical business range. Meanwhile, our engineers will help to confirm whether the proposal is reasonable according to their experience and project implementation. 

Can you ship us antenna sample?

For commercial satellite antennas, its production cost itself is higher than household type antenna. So customer need to undertake the sample antenna cost and international transportation fee even for a small size like 1.8m satellite communication antenna.

How can you deal with after-sales service?

Firstly, fast response for customer’s questions/request  is basic (6:00am-11:00pm)/7day service. Secondly, except the basic user manual, we can provide video online guidance or send engineers to the customer’s site for product installation and operation training.

What shipping method is suitable?

Our products package are suitable for land/ocean and air shipping. Usually diameter≦4.5m antenna can consider the land/ocean and air shipping, and diameter≧5.3m antenna are supposed to ship by land or ocean, which is more economic.

What is the payment term?
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